top of page

よくあるご質問

  • When does the cancellation fee start?
    14 days before your stay date: 30%, 7 days before your stay: 50%, 2 days before your stay: 80%, 1 day before/on the day of your stay: 100% If the facility is unable to operate due to bad weather such as a typhoon or heavy snow, there will be no cancellation fee. Also, regarding meal cancellations 3 days before the date of stay: Free, 2 days before the date of stay - on the day: 100% of the fee
  • What payment methods do you accept?
    Advance card payment is required at the time of reservation.
  • Please let me know the price policy for children.
    Children are free of charge. Please note that children over elementary school age will be charged the adult rate.
  • How many people can stay?
    Up to 10 adults can stay.
  • Can pets stay?
    Pets are not allowed.
  • I would like to change the reservation date.
    I'm sorry. Please cancel and reschedule your reservation.
  • Can you keep my luggage if I send it to you in advance?
    We apologize for the inconvenience, but we are unable to store your luggage.
  • Can I still enter even if I arrive a little early?
    Please refrain from entering the property as the staff will be cleaning the property prior to check-in.
  • Do you offer early check-in or late check-out?
    Not available.
  • Is there a lights out time?
    We ask that you turn off the lights at 22:00. Acts that may be a nuisance to people living nearby, such as playing musical instruments, karaoke, or using speakers, are prohibited. Please refrain from shouting or making noise at night.
  • How many cars can I park?
    Up to 4 cars can be parked. Please refrain from entering the garden.
  • How should I manage my valuables?
    Customers are requested to manage their valuables by themselves. Please lock the front door.
  • Can we have a BBQ even on rainy days?
    On rainy days, please use the hearth in your room.
  • Is Wi-Fi available?
    We are fully equipped with Wi-Fi, so you can use it.
  • I am in a wheelchair, but is it possible for people with physical disabilities to stay?
    You can stay overnight, but we are using the old private house as it is. We ask for the cooperation of those accompanying us. Please note that we do not have multifunctional toilets available.
  • Do you have room wear?
    We use work for adults. There is no provision for children, so please bring your own.
  • Can I bring a bonfire stand?
    We are sorry, but please refrain from bringing in bonfires or fire-related equipment.
  • Can I bring in food and drinks?
    It is possible. Please note that our facility cannot be held responsible for food poisoning caused by bringing in food. Additionally, cooking utensils that use open flames (gas stoves, smokers, etc.) are prohibited.
  • Can I purchase food and drinks at the facility?
    Not for sale. We apologize for the inconvenience, but please purchase at a nearby facility.
  • I would like to cook the ingredients I brought in. Can you lend me cooking utensils?
    Cooking utensils for cooking the ingredients you bring in are available in the kitchen. Please feel free to use it. Click here for details →
  • I have a food allergy, what will you do to help me?
    We do not accommodate allergies. Guests are asked to prepare their own meals and meals.
bottom of page